Reporting Lost Luggage at Airport
質問 1
Why is the woman at the counter?
正しい答えを選んでください
解説
女性は my suitcase is nowhere to be found と述べており、荷物が見当たらないことを伝えているため、正解は「To report a missing bag」です。「To request a flight upgrade」や「To book a flight」については会話の中で言及されていません。「To complain about a delayed flight」は、フライトの遅延ではなく荷物の紛失について話しているため誤りです。
質問 2
What does the woman say about her luggage?
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解説
女性は荷物を large, navy blue hard-shell suitcase と説明しているため、これの言い換えである「It is a large, dark blue rigid case」が正解です。「It is a medium, silver rolling bag」、「It is a heavy, wooden storage box」、「It is a small, black soft-sided bag」は、色や形、素材の記述が会話の内容と一致しないため誤りです。
質問 3
What will the man do next?
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解説
男性は、次に I will check our lost luggage database と述べているため、正解は「Check a luggage database」です。「Print a new boarding pass」や「Call the airline manager」、「Call a taxi for the woman」については会話の中で言及されていません。
スクリプト
W1: Excuse me! I've been waiting at the carousel for forty minutes, and my suitcase is nowhere to be found. This is incredibly frustrating! M1: I am very sorry to hear that, ma'am. I understand how stressful this can be. Please don't worry; we will do our best to locate it for you. W1: I really hope so. I have an important presentation tomorrow morning and all my professional attire is in that bag. M1: I completely understand. To start the search, I'll need to file a formal report. May I see your passport and your baggage claim tag, please? W1: Here they are. It's a large, navy blue hard-shell suitcase with four wheels. M1: Thank you. I have all the details now. I will check our lost luggage database and contact the ground handling team immediately to see if it was misrouted.