Changing a Dental Cleaning Appointment
質問 1
Why is the man calling?
正しい答えを選んでください
解説
男性は I need to change it と述べており、金曜日の予約を変更したいと考えているため、正解は「To reschedule an appointment」です。他の選択肢については、保険について尋ねたり、新しい相談の予約を入れたり、請求書を支払ったりする話は会話に出てきません。
質問 2
Why is the man unable to attend his original appointment?
正しい答えを選んでください
解説
男性は I have to go on an unexpected business trip と述べているため、正解は「He has a business trip」です。会議、体調不良、家族の緊急事態については言及されていません。
質問 3
What will the woman do next?
正しい答えを選んでください
解説
女性は最後に I'll send you a confirmation email right away と述べているため、正解は「Send a confirmation email」です。フライトスケジュールの確認、技術者への電話、医療報告書の作成については言及されていません。
スクリプト
W1: Good morning, Bright Smile Dental. How can I help you today? M1: Hello. I have an appointment for a dental cleaning this Friday at 2:00 PM, but I need to change it. W1: I see. Is there a specific time you were looking for instead? M1: I'm so sorry for the inconvenience. I have to go on an unexpected business trip next week, so I won't be in town this Friday afternoon. W1: That's no problem at all. Let me check our schedule... We have an opening on Tuesday at 10:00 AM or Thursday at 4:00 PM. Would either of those work? M1: Thursday at 4:00 PM would be perfect. I'll be back from my trip by then. W1: Great. I've moved your appointment to Thursday at 4:00 PM. I'll send you a confirmation email right away.