Exchanging a Jacket for a Size
質問 1
What is the purpose of the conversation?
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解説
女性は冒頭で I'd like to exchange it for a larger size と述べているため、正解は「To exchange a piece of clothing」です。「To return a defective item」は不良品の返品、「To request a refund」は返金、「To inquire about a sale」はセールに関する問い合わせですが、いずれも会話の内容とは一致しません。
質問 2
What problem does the man encounter?
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解説
店員が the medium size is currently sold out in this store と述べているため、正解は「The requested size is out of stock」です。「The jacket is the wrong color」は色については気に入っていると述べており、「The customer lost her receipt」はレシートを持っているため誤りです。「The downtown branch is closed」については、閉店については言及されていません。
質問 3
What will the man do next?
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解説
店員が I can call them right now と提案しているため、正解は「Call another store」です。「Drive to the downtown branch」は店員が行くわけではなく、「Ask for a manager」や「Check the inventory himself」については会話の中で言及されていません。
スクリプト
W1: Hello. I bought this jacket yesterday, but it's a bit too tight. I'd like to exchange it for a larger size, please. M1: Of course. Do you have your receipt with you? I'll just need to check if we have a medium in stock. W1: Yes, here it is. I'm hoping you have it; I really love the color. M1: Let me check the computer... I see the medium size is currently sold out in this store, but we might have one at our downtown branch. W1: Oh, that's a shame. I don't have much time to drive there today. M1: I understand. If you'd like, I can call them right now to see if they can hold it for you. W1: That would be wonderful. Thank you so much for your help.